Alex provides a scarce power to challenge how leaders think — and do it in a way that conjures up alignment, not defensiveness. Our government staff left with clarity, urgency, plus a shared eyesight for a way to lead during the age of AI. Zfort Group also gives AI education https://www.researchgate.net/publication/390591862_The_Growing_Role_of_AI_in_CustomerService_Understanding_ConsumerPerceptions