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Chatbots in Salesforce: where they help—and where they don’t

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A practical look at bots inside Salesforce, when to hand off to humans, and how WhatsApp/SMS fits without breaking the customer journey. https://360smsapp.com/blog/salesforce-chatbot-in-360-sms-vs-traditional-customer-support/?utm_source=bookmarkja&utm_medium=referral&utm_campaign=distribution

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